The company and its online store are committed to making your service easier and constantly offering you the best quality products.
The e-shop created is aimed at all internet users who wish to be immediately informed on the products offered by our company in combination with the ability to make purchases through the e-shop, after online ordering, always under without prejudice to the adequacy of the company’s stocks.
These terms are fully compatible with applicable European and Greek law.
The user visiting the site acknowledges that he has read, agrees with and agrees to these terms and conditions, both under the contract drawn up with their acceptance and under his general obligation to comply with the law.
PRODUCT ORDERS AND CONSUMER PROTECTION
Ordering through the e-shop is the conclusion of a distance selling contract regulated by the legislative framework of Law 2251/1994, as amended.
You can obtain a valid order through the e-shop, as long as you are legally capable of complying with the articles of the Greek Civil Code (if you have reached the age of eighteen and do not qualify for legal assistance in the conclusion of a sales contract). Orders can also be made by representatives of legal entities. The company reserves the right to demand from the supervisor or guardian any orders placed by incompetent persons.
PRODUCT ORDER THROUGH ESHOP
Fill in a special form with the necessary information for the conclusion of the sales contract.
The alternative payment options available for Alone Records for online shopping are:
- Cash on delivery: Payment is ordered at the same time as it is received.
- In this case the customer will be charged EUR 2.80 (including 24% VAT).
- It is important to mention a contact phone number and a valid e-mail address. The cashback applies ONLY to orders for Greece.
- Paypal ( payment online before the shipment )
- Bank account deposit.
- ΤΡΑΠΕΖΑ ΠΕΙΡΑΙΩΣ – NAME : SOFOKLIS EMMANOUILIDIS
- BANK NAME : Piraeus Bank BIC : PIRBGRAA
- IBAN : GR79 0172 2160 00 52 1608 7856 128
The consumer through the website is informed by the company before completing his order about the identity and address of the supplier, the essential features of the product, the price, the quantity, the shipping costs, the payment method, the delivery, the validity period. and the price of any offer and the right of withdrawal.
By sending the order form, the consumer receives an online copy of the order, which they can store.
The prices listed in the relevant directories under each product include VAT (24%), while alone.gr reserves the right to adjust prices without having to inform the consumer.
Your personal information will be requested for your convenience and for the successful completion of your online transactions. In the first stage of your order you should let us know the following: Name, Surname and shipping address.
These data are processed by the company in accordance with the application of article 7A par. 1 (b) L. 2472/1997, in order to fulfill the order given by the customer and will in no way be disclosed, made public or sold to third parties, except if the procedure stipulated by the law on the removal of confidentiality (Law 2225/1994) or any obligations arising from the national implementation of Directive 24/2006 are initiated.
Your personal information is disclosed to the relevant bank and is DELETED from our database immediately upon completion of your order, thus ensuring an even greater level of security.
Product deliveries are made throughout Greece through ACS and Hellenic Post.
- Available products take 1-2 business days to deliver
- Products that are not immediately available, indicate the product’s release date and details. Upon receipt from Alone Records the product will be displayed in stock and will be available for shipment. Alone Records will not be liable for any delay in the delivery of your order if it is received by the product release company.
Order dispatch takes place within 1-2 business days
Procedure to follow:
- Make sure 14 days have not passed since the day you received the product.
- Place the retail receipt and return form on your packaging.
- Return the product to excellent condition with special markings (tabs) and very well packaged to avoid damage when transporting it to the address below.
G. Theohari 2
Note: If any of the above instructions are omitted, the return will not be accepted by our company.
- You have the right to cancel an order within 1 hour of its placement.
- Cancellation cannot be accepted after the expiry of the aforementioned time.
The consumer has the right to cancel within 14 calendar days from the date of receipt of the goods without cause. In this case, you only bear the immediate cost of returning the product. In the event that the reason for your return is due to a mistake by the company we commit to bear the cost of returning the product.
In order to exercise the right of withdrawal, you are required to complete and send the special “return form” you will find here. You are required to ship the product in the proper condition in which you received it, that is, its packaging has not been tampered with and by confirming that the markings have not been removed. In addition, you must include your retail receipt at the same time as you submit your withdrawal statement. Returns will only be accepted after company approval.
In case of return of products and depending on the way you chose to pay your order and the way they will be returned, your refund will be completed within 8 days of the date we receive the goods. In the event that the reason for the return is due to a mistake by the company, Alone Records commits to send a courier to the address you have assigned us to receive the order at its own expense. In case the consumer wishes to return his order without the fault of the company then the shipping costs are borne by the consumer himself. Once the product leaves you, Alone Records receives it within 1-2 business days for returns within Greece and through ACS Courier. Should you choose other shipping companies, we cannot guarantee the delivery times for the products you return to us. Upon receipt of the product, we will immediately process your request and inform you by e-mail of how it has been processed.
RIGHT TO REPLACE
The company cannot provide a replacement right. In case the consumer wants to change the product, he is obliged to return to the company and place a new order. If the reason for the return is a mistake of the company, the return costs are borne by the latter. (Refund options: a) credit b) refund)
Force Majeure: If due to force majeure (eg bad weather, strikes, etc.) we cannot deliver the products within the prescribed time we will notify you by e-mail to let us know if you wish, under these conditions, completing your order. Alone Records is not responsible for any situation that is beyond its own responsibility and will do its best to serve you humanely.
Modification of the Terms and Conditions: www.alone.gr reserves the right to modify or renew the terms and conditions of trading. The Company undertakes to notify this text of any changes or additions to the terms.
APPLICABLE LAW – JURISDICTION
These terms are fully compliant with current European and Greek law, in particular laws regulating matters related to e-commerce, distance selling and consumer protection and will be the exclusive jurisdiction of the courts of Thessaloniki.